FAQ's
Answers to Common Questions About Services, Pricing & Bookings
Help info before you book
Below you’ll find answers to some of the most common questions about our services, packages, and process. You can also use the search tool to quickly find specific information. If you can’t find what you’re looking for, feel free to get in touch and I’ll be happy to help.
General Services
What areas do you service?
Based on the Sunshine Coast, I regularly service Caloundra, Aura, Maroochydore, Mooloolaba, Buderim, Coolum, Noosa and surrounding Hinterland areas. Travel beyond 30km of Maroochydore may attract a small fee, which will always be confirmed before booking.
Do you work with real estate agents and private owners?
Yes - I work with real estate agents, developers, builders, Airbnb / holiday rental owners, and private sellers
Are you insured?
I hold $10 million Public Liability Insurance covering all general and drone services, and operate as a fully CASA-registered drone operator.
Do you offer package deals?
Yes - I offer flexible packages for  Real Estate agents, Airbnb properties  and Residential Builders with options ranging from essential photography to full premium marketing bundles including drone, video, floor plans and twilight.
How long does a photoshoot take?
Most standard real estate photography shoots take approximately 30 - 60 minutes, depending on the size, layout, and presentation of the property.
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Smaller photo-only jobs with a limited number of images can often be completed in around 30 minutes, while larger homes, lifestyle or Airbnb shoots, and properties requiring greater detail may take longer.
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Studio Rob packages - including drone and video - typically require 2 - 4 hours on site to ensure everything is captured properly.
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As every property is unique, I’ll always confirm an estimated shoot duration with you at the time of booking.
Do I need to be onsite during the shoot?
Not always - access can be arranged through the agent, a key lockbox, site contact, or key collection from an agreed location. You’re also welcome to attend the shoot if you prefer.
Do you photograph tenanted or occupied homes?
Yes - however we recommend notifying occupants ahead of time to ensure access and presentation.
Can you work with builders or homes under construction?
Yes - progress, development and display home shoots are available and scheduled in line with site safety requirements.
Are there any minimum order requirements?
Yes - standalone aerial photography bookings require a minimum of three images. Site plans must be purchased with a floor plan. Photo Editing services apply to edits on previously purchased images only.
Property Preparation
Does the property need to be ready before you arrive?
Yes, the property should be clean, tidy and presentation ready before the shoot. A preparation checklist can be provided on booking.
Do you move furniture or style the property?
Minor adjustments may be made for composition, but full staging, styling and decluttering should be completed before the shoot.
Booking & Delivery
How much notice do you need for a booking?
Most bookings can be scheduled within 2 - 5 business days. Urgent shoots may be available depending on availability.
How long does delivery take?
Delivery timeframes depend on the service. Photography (including Aerial Photography and Detail & lifestyle Photography) is delivered within 24 hours, floor and site plans within 48 hours, photo editing services within 48 hours, and property videos within 72 hours of the completed shoot.
How are the files delivered?
All media is delivered via the Studio Rob Portal, which can be accessed through a secure link sent to your email. Files are ready for immediate use across web and listing platforms.
What file formats do you deliver?
Photos are delivered as high-resolution JPG files, and videos are supplied in MP4 format, optimised for web, social media, or presentations in 4K or 1080p. The Studio Rob Portal allows you to select your preferred resolution when downloading.
Do you provide versions without branding for listing platforms?
Yes – you’ll receive a clean, unbranded delivery set plus optional branded copies for marketing.
What happens if we need to reschedule?
Bookings can be rescheduled with reasonable notice. To avoid a small rescheduling fee, any changes should be made at least 24 hours prior to the scheduled shoot time. If rescheduling is required due to weather I’ll work with you to find the next available date.Â
What happens if I need to cancel my booking?
If you need to cancel, please provide as much notice as possible. Cancellations made more than 24 hours in advance will forfeit the 50% deposit, while cancellations within 24 hours of the scheduled shoot will incur the full booking fee due to reserved scheduling time.
What happens if the weather is bad on the day?
If the weather isn’t suitable for exterior photography, aerial photography, or property video - including heavy rain or strong winds - we’ll reschedule at no additional cost to ensure the property is captured at its best.
Photography & Editing
How many photos do I receive?
Photo numbers vary by package and property size. Most traditional real estate shoots include 15–20 images, while Airbnb and lifestyle shoots may include more to capture detail and atmosphere.
Do you edit all images?
Yes - every delivered image is professionally edited for clarity, colour balance, perspective, and presentation.
Can you remove clutter or touch up minor imperfections?
Subtle digital enhancements are included as standard. More advanced retouching, including lawn replacement and other detailed edits, can be added through our Photo Editing service.
Are there any minimum order requirements?
Marketing and Branding
Can you include our agency or business branding on photos and videos?
Yes - branding can be added on request. Agent logos, titles, intro/outro screens and contact details can be applied to video edits, and discreet watermark branding can be added to photos if required at no additional cost.
Do you provide unbranded photos and videos as well?
Yes - by default, images and videos are delivered unbranded and ready for online listings.
Can you create different versions for realestate.com.au, social media and our website?
Absolutely. We can export files in multiple formats - including web-optimised and social-media versions.
Can my brand colours and fonts be used in the video?
Yes - I can match your brand style, colours and typography for titles, overlays and intro screens to ensure consistent marketing presentation.
Do you offer on-camera agent videos?
Yes - on-camera options are available as an add-on.
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Agent Intro & Outro - $150
Includes a professional on-camera introduction and closing segment, adding a personal touch and brand presence to your property video.
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Full Agent Walkthrough – $295
Includes a comprehensive on-camera walkthrough or on-site voiceover, integrated into a 2-minute cinematic property video.
Please note: Full walkthroughs are not available with the Studio Social Package.
Can I request revisions to branding or text overlays?
Yes - minor text or branding revisions are included to ensure everything is accurate and aligned with your brand. That said, we aim to get it right the first time!
Usage Rights & Promotion
Can I use the photos and video for social media and future marketing?
Yes - all delivered photos and videos are licensed for use across your marketing, website, social media and listings in line with Studio Rob’s Terms and Conditions.
Can the homeowner or builder also use the images?
Yes - shared licensing can be arranged if needed. If multiple parties intend to use the media, please advise at the time of booking, as an additional licensing fee will apply.
Do you use property images in your own portfolio?
I may feature selected works in my portfolio or social channels – however I will always be respectful of privacy and happy to avoid sharing a project if requested.
Video & Marketing
Do you offer property video?
Yes - cinematic property videos are offered in two formats: a 1-minute Studio Social Package designed for high-impact social media, and a more comprehensive 2-minute Studio Feature Package for full listing campaigns. Aerial footage and on-camera agent commentary are available as optional add-ons.
Do you provide vertical and social media video formats?
Yes - vertical video formats are included as part of the 'Studio Social' Property Video Package, making it ideal for Instagram, Facebook and other social platforms.
Can I request my branding and logo in the video?
Of course - branding, titles and intro slides can be added at no additional cost.
Pricing & Payments
Do you charge extra for large properties?
Larger homes or acreage properties may require additional images. You can choose the number of photos based on the property size, with guidance provided if needed. 360 Virtual tours, floor plans and site plans are priced according to size.
Do you require payment upfront?
A 50% deposit is required to secure your booking, with the remaining balance payable before media delivery.
Do you offer discounts for repeat clients or multiple properties?
Yes - preferred pricing for repeat clients or multiple properties can be discussed on a case-by-case basis. I believe the current pricing already represents strong value for the quality and service provided, however I’m always happy to discuss ongoing or bulk work where appropriate.
Do you charge travel fees outside the Sunshine Coast?
I regularly service areas within 30km of Maroochydore. For properties outside this radius, a small travel fee may apply and will be discussed and confirmed prior to booking.
Drone & Compliance
Are you licensed to fly drones for real estate?
Yes - I am CASA-registered and accredited for commercial drone operations.
Can you fly in restricted or built up areas?
Flights are assessed case-by-case depending on location, airspace and safety restrictions. If a site requires additional approval, I will advise prior to shooting.
Is drone included in every shoot?
Drone is available as an add-on or included in certain packages.